Frequently Asked Questions

Indulgent Moments was born out of a frustration with the existing options.  There are many premiums brands that focus on "perceived quality" and charge an unreasonable markup.  We felt that nobody was offering high quality at a reasonable price so we started our own company.

Our company is all about high quality and elegant design.  Ditch the cheap plastic products and stop overpaying to support an expensive corporate marketing program.  Our products give you the look and function you deserve at a reasonable price.

We are a small company with big ambitions, but developing products takes time and we working quickly to build up our assortment.  We will have more great choices for you soon!

Email us with any questions, comments or concerns.  Our email is support@indulgentmoments.com  Email is the fastest, clearest and most efficient way for us to communicate.  We have real people reading your emails.  And we will respond to you with a thoughtful response that solves your question.  The reason we don’t have a phone support line is that questions often take a bit of time to research and answer (hours, not days).  Rather than make you wait or give you a half answer, we read your email, think it through, figure out the answer the first time and then we respond. 

Absolutely! The box is completely discreet — it will show up in a plain brown box with no company name.

Shipping is always free.  We think it is incredibly frustrating when companies charge for shipping.  The price you see is the price you will pay, without any hidden fees or surcharges. 

Virtually all of our orders ship within one business day.  Most will ship on the day you place your order, but all will ship by the next business day. 

Our orders ship from the East Coast, so East Coast customers will get their order within a 1-3 days.  West Coast customers usually get their orders in 5-6 days. International orders vary.

Our products are made in India.  We have a deep relationship with a single factory in India that has incredible artisanal skills and holds itself to outstanding quality and labor standards.  They have been a true partner to us since the beginning of our company.  In fact, we started this relationship with our Indian partners before the company was even launched.  India has some of the best artisanal handicraft producers in the world and we think our partners are in a class of their own.

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Clean with warm water and antimicrobial soap - never alcohol or acetone products. Dry with a clean cloth or towel. Keep in a cool, dry place.